You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. For more details and to apply, visit, Apple Professional Training courses are available now at. Another perk of working there: Customers love Apple, so my days were often pleasant. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. This cookie is set by the Google. Your work hours will be based on business needs. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Technical Specialists may be required to travel to customer sites. When a customer needs assistance, you quickly assess their situation. NOW WATCH: The 6 best new features coming to Apple computers. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. To view your favorites, sign in with your Apple ID. The training has been completely redesigned and moved to an online, self-paced format. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . This cookie is set by GDPR Cookie Consent plugin. Title(s) held: My official title was "specialist." Apple courses and certifications | Influential Training Fujitsu Technical Systems Specialist Salaries Copyright To view your favorites, sign in with your Apple ID. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Navigate to our course pages through the links below. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. At other times, you refer customers to support team members who get them up and running again. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Along the way, youll be updating your technical know-how and educating team members about technical issues. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Users can demonstrate their competency with two new exams and earn certification from Apple. This provides the opportunity to progress as you grow and develop within a role. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. They must also have excellent customer service skills. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Certifications are updated on a per product basis annually. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. You have excellent time management skills and can make decisions quickly. The Apple Professional Training courses are now available at training.apple.com. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Because to create products that serve everyone, we believe in including everyone. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The exam costs aren't as crazy as CompTIA. These cookies track visitors across websites and collect information to provide customized ads. They offered benefit options such as health care for all employees full- and/or part-time. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Learn more (Opens in a new window) . You reassure customers when delivering product diagnoses and potential solutions. Learn more about your EEO rights as an applicant (Opens in a new window) . View All Courses Questions? Some employers may accept candidates with a high school diploma or an associates degree. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple Introduces New Professional Training Courses and - MacRumors When a customer needs assistance, you quickly assess their situation. Apple today launched updated professional training and certifications for IT support and management. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. A selection of macOS tips to make your Mac life a more effortless experience. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. We draw on the differences in who we are, what weve experienced, and how we think. For more details and to apply, visit macadmins.org. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Support and Service - Careers at Apple The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You will be working with customers one-on-one to help them with their Apple products. Salrios de Training And Technical Assistance Specialist da empresa ICF That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Learn more about the E-Verify program (Opens in a new window) . Apple Certified iOS Technician Training (ACiT) - ITMC To view your favourites, sign in with your Apple ID. The mob used the electronics in the store to play music and record their dance routine. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Resources - Apple Training US Bureau of Labor Statistics, Computer, and Information Systems Managers. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. I agree to the. Own your learning schedule with self-paced, online courses. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. All our courses are practical, hands-on, and led by trusted Apple experts. Learn more about your EEO rights as an applicant (Opens in a new window) . As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. When a customer needs assistance, you quickly assess their situation. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You reassure customers when delivering product diagnoses and potential solutions. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. iOS 17 Wishlist What Do We Want to See? You have excellent time management skills and can make decisions quickly. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. This cookie is used for advertising, site analytics, and other operations. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Great offering by Apple! Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Copyright Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Discover even more benefits of doing what you love. Do you love how it feels to help others? Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges.