I have got this complaint, they monitor it and see it through to the end. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Business advice and support - Gateshead Council endobj The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of E6 2JA. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. They should all be done. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). 3 0 obj This is commonly known as filing a compensation claim for despair against a housing association landlord. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Repairs - Gateshead Council A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Read more about the Housing Capital Investment Programme. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. There's also additional service charges from 115.85 a week, this cost is eligible . If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. To access this support or speak to an advisor, contact Business Gateshead today. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. I have to tell you, this week I have had four complaints that have been going on for two years. However, our partners are continuing to deliver a series of . Repairs & Voids. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Complain about council or housing association repairs There are no emergency or urgent repairs outstanding at this point in time. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Please continue to be patient, as we are experiencing a high volume of phone calls. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Are you a Council or Housing association Tenant with housing disrepair issues? [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Do you want to work with us in helping to create spaces that are great to work and/or live in? Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Wednesday 2nd November 2022. These are repairs which could cause injuries or further damage if they are not dealt with quickly. <> The amount of compensation you receive will depend on the severity of the illness and how long it lasted. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We are Gateshead Council's Housing Team. Work continues to address 3,000 Gateshead Council property repair backlog This covers things like outside painting, replacement windows and annual gas servicing. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Reporting repairs Home. You have the right to appeal if you don't agree with a decision to charge you for repairs. Thank you so much. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. However, the contractor will not ask you for any money when they call. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Appointment Types - Gateshead Council Please ask your Neighbourhood Housing Team for details. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Housing contact details - Gateshead Council 0191 433 3174. housingadvice@gateshead.gov.uk. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". endobj Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We hope to reschedule these events at a later date. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. This is known as the Right to Repair scheme. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If so we can help you claim compensation on a NO Win, NO Fee basis. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Visit directory. What are the costs and charges at Watergate Court. Whats in it for you? Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. My Housing Account - Gateshead Council This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. If your repair can't wait until the programme we will carry it out within the normal timescales. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. <> %PDF-1.5 Don't worry, we can still help! endobj xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor To register with My Housing Account, select 'my account' at the top of the Council homepage. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. NE8 1HH 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The site has been designed with residents and local groups to ensure it is easy to use. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. 1 0 obj Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Gateshead, England. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Connected Voice are collating information about support across Newcastle and Gateshead. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. These include re-fixing toilet seats and repairing minor leaks.