The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. If ECSI is your student loan servicer, heres how it can help you. When will ECSI be able to provide student loan account information and assistance to me? 195.154.38.27 Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Assitance for past tuition and fees due. This influences which products we write about and where and how the product appears on a page. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. So how do we make money? ECSI offers an automatic payment service called Recurring ACH Payment. Read more. Please review our Advertiser Disclosure. Customer service was a waste of time. Pre-qualified offers are not binding. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. ECSI Contact Us Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. No. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. ECSI has maintained a government contract to service Perkins loans since 2013. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. For borrower issues, you can email webcservice@ecsi.net. Complaint Department Numbers and Emails. If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. These lenders do not always handle the loan servicing and customer services themselves. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. ECSI Customer Service: What It Can Do and How to Contact This form is available via PDF and can be printed out upon receipt of this notice. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Your ECSI billing statements will contain a Heartland Key. Alternative loans. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. This key is unique for each student to keep things secure. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Please leave your information to get the best suggested colleges and free counseling. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. When evaluating offers, please review the financial institutions Terms and Conditions. This helps you stay in good standing to avoid default. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Customer Support Collaboration for multiple departments. so you can know the right questions to ask. Click on "Account Tools". ECSI Contact Us Contact Us. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. When you register on the ECSI website, you will create user ID and password. This information may be different than what you see when you visit a financial institution, service provider or specific products site. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Instructions for enrollment will be sent to you in your first bill from ECSI. You can also print copies of your billing statements through your ECSI account online. Get suggested colleges and free counseling. Heartland ECSI manages federal Perkins student loans for the government. The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. ECSI Customer Service: What It Can Do and How to Contact For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. Office of the Controller - Loans Receivable - Michigan State University If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. (You may also receive a separate communication with the key.) After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. You can also chat with the Heartland ECSI customer support reps by clicking the chat icon in the bottom right corner. Please visit the Heartland ECSI website: https://heartland.ecsi.net. This is a system-wide change impacting all University of California campuses. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. MORE: How to get forgiveness for your Perkins loans. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. The following is a list of services provided by ECSI -. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Even if interest rates change, your interest rate or monthly payment will not. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. If your loan payments havent begun or youre not sure which company is your servicer, log in to. MORE: How to get forgiveness for your Perkins loans. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. Register for online access to your account. heartland ecsi refund strayer university Click the red + sign which is located below and says 'connect an account'. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. Biden Cancels $10K in Student Debt. ECSI has maintained a government contract to service Perkins loans since 2013. . ECSI Phone Number - Tax Documents: (866) 428-1098. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. Please update any bookmarks you have created. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Tax documents: 866-428-1098. For web or related issues, you can email webmaster@ecsi.net. P.O. Visit the Heartland ECSI website for answers to frequently asked questions. Deferment, Forbearance, and Cancellation Forms. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. This website is using a security service to protect itself from online attacks. Winthrop University: Student Financial Services - Current Year ECSI As of June 2021, it's had 101 complaints in the last three years. heartland ecsi refund strayer university. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Stay Connected. Pre-qualified offers are not binding. Tuition and Other Costs - Montgomery County Community College 4. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Here is a list of our partners. This might happen if a servicers contract expires and is not renewed, for example. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. The 1098-T forms are now available on-line. How long does it take ECSI to process my completed Recurring ACH Payment enrollment? Email them (800) 437-6931. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. ECSI Student Loan Review: What to Know About This Servicer ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). If you are repaying on a quarterly frequency, your quarterly cycle will not change: Yes. Our goal is to provide you with detailed information about your options to make an informed choice. Register for online access to your account. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Shop for loans and credit cards from anywhere. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Department Overview; Cooperative Registration Agreement Guidelines; This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. So how do we make money? Youll need your account number to finish setting up your profile. GO >> Make a Guest Payment Want to make a payment on an account without signing in? Process monthly payments and extra payments. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. Its most important to know your. Alternative loan borrowers. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Your deferment period should continue without interruption. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. This fee will be assessed for both returned checks and any returned electronic payments. Please call Heartland ECSI Customer Service at 888-549-3274. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Shes written two books about the Pacific Northwest. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. ECSI also services a few other types of. Your IP: Email, If a complaint doesnt help, you can contact the. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274.