The staff are friendly and the gym is very tidy. 2023 Trustpilot, Inc. All rights reserved. All rights reserved. Join the 263 people who've already contributed. The day before, my payment had been taken. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. A nice gym and I enjoy my early morning workouts. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Seems like nothing is ever cleaned. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Try to greet customers with a smile and always be courteous and respectful. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Now they demanding me aggressively to pay 225 bc of THEIR mistake. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Staff are really friendly but could be more helpful to newcomers. the gym is very clean, the staff are very friendly and always up for a laugh! | Read 81-100 Reviews out of 267 Join the 270 people who've already contributed. we were never told about it and there are no signs of cctv anywhere to warn us. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. And the price is ok.Over all not impressed with the gym at all. Companies can ask for reviews via automatic invitations. The money left my account and from that date I have never heard anything from them. info@gurukoolhub.com +1-408-834-0167; trugym customer service. trugym customer service. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. They definitely must have known about the closure. Find another gym do not get involved with them. You can never get a response from customer service. This was a friendly gym in Boston Lincolnshire. Join the 269 people who've already contributed. The changing rooms are always clean and the same for the showers! We'll then contact Harlands on your behalf to get this resolved. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Completely recommend this gym for any women that are looking for a great gym for good value for money. Here are 8 tips for writing great reviews. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Your experience matters. Moreover i received several very abusive emails from them in the days following. If you want a real Les Mills class, or any customer service, go to another gym! I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Highly recommended. If you continue to use this site we will assume that you are happy with it. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Otherwise I would give it a five star rating. Your experience matters. Your experience matters. If you like swimming, prepare to be hugely disappointed! The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Maybe they could squeeze in another floor mat area near the gym balls. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. why would you not notify any body ? I choose at this time to cancel our memberships and truGym continued to take money from my account. They now refuse to refund monies taken. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Verification can help ensure real people write reviews about real companies. Plus side, plenty of cardio equipment. Joke of a place. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. TruGym Stevenage. This year I registered again with a different email address. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. How many stars would you give TruGym? Absolutely the poorest new customer relationships ever!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. No on-duty lifeguard (is this actually legal!!!). Awful!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! This hasn't happened and all attempts to contact them regarding this is being ignored. The staff, although minimal, are friendly and helpful. Staff are brilliant and very helpful. I used to be with DW you in Huddersfield then true gym took it over. We also ensure all reviews are published without moderation. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Dreadful management of memberships Id avoid this company and invest elsewhere! Anyone can write a Trustpilot review. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Here are 8 tips for writing great reviews. I signed up to the gym and have been going daily as i am very consistant with my training. They are still charging me 6 months later and now have sent me a bill for over 50!!! Find out how we combat fake reviews. My branch shut down down and I never received a membership refund. Not helpful at all. How many stars would you give TruGym? Join the 244 people who've already contributed. CON's / The gym is a mess! ?TruGym this is unlawful and action is being taken. this is extremely unprofessional. Anyone can write a Trustpilot review. Good luck getting them to answer the phone. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Don't join this gym. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Your experience matters. Good equipment. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. DO NOT SIGN UP THERE TERRIBLE! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) However I have a major issue with the classes that are run as well as the management of the club. And parking right outside that's free!! | Read 41-60 Reviews out of 241 We also ensure all reviews are published without moderation. Contact your local truGym via our online contact form. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. They've also had bad reports in the paper. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. This hasn't happened and all attempts to contact them regarding this is being ignored. Here are 8 tips for writing great reviews. TruGym Complaints | TruGym #Fail Amazing staff who always smile when I'm swiping in and are always ready to help. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. I use both the free weights, machines and also classes. The machines, if broken are repaired quickly. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. They put on load music then procede to shout over it. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I bought a membership 4 years ago. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. 14 Customer Service Resume Examples for 2023 - beamjobs.com TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Also more weight clamps are needed as there aren't enough for the machines and free weights. This hasn't happened and all attempts to contact them regarding this is being ignored. Join the 270 people who've already contributed. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. A wide variety of equipment to suit your personal needs. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Same as below - Trugym Bromley closed and didnt refund the lost membership. It has been three weeks and no one has been in touch. kept it quiet from staff aswell ! This is when we could get in the pool from February. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! 2023 Trustpilot, Inc. All rights reserved. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Awful!!! Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. How many stars would you give TruGym? So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. A positive and social environment to train and meet people. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Even a reminder email could have helped, Never join this gym, Its not good. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Staff were non empathetic and unhelpful following the incident. Your experience matters. TWO WEEKS go by and nothing. Been coming here for many years and have always found the staff very pleasant and welcoming.